Microsoft Dynamics(r) Crm 4.0 Step by Step

Whether you’re in sales, marketing, or customer service—quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace—building and practicing the skills you need, just when you need them!

Create and manage accounts—for a 360º view of your customers and businessWork with Microsoft Dynamics CRM directly from Microsoft OutlookTrack customer activity; import and map data automatically Manage campaigns, leads, quotes, contracts, and ordersEmploy basic to advanced reporting capabilitiesYour all-in-one learning experience

Files for building skills and practicing the book’s lessonsFully searchable eBookSample chapters from related Microsoft Press booksWINDOWS VISTA PRODUCT GUIDE eReference—plus other resources—on CDA Note Regarding the CD or DVD

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