Operations Management PDF eBook

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Operations management is important, exciting, challenging … and everywhere you look!

Important, because it enables organisations to provide services and products that we all need

Exciting, because it is central to constant changes in customer preference, networks of supply and demand, and developments in technology

Challenging, because solutions must be must be financially sound, resource-efficient, as well as environmentally and socially responsible

And everywhere, because in our daily lives, whether at work or at home, we all experience and manage processes and operations.