Managing Difficult People in a Week

The ability to manage difficult people successfully is crucial to anyone who wants to advance their career. Written by David Cotton, leading expert as both a coach and practitioner, this book quickly teaches you the insider secrets you need to know to in order to successfully manage difficult people. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!. Sunday: Understanding and preventing difficult behaviour. Monday: Developing your skills for managing difficult people. Tuesday: More advanced skills for managing difficult people. Wednesday: Managing specific types of difficult behaviour. Thursday: Feedback that works and critical converstions. Friday: Managing conflict. Saturday: Getting support and escalating issues