X-Engineering the Corporation

James Champy's "New York Times" bestseller, "Reengineering the Corporation", ignited a revolution inside businesses in the 1990s. Now Champy shows managers how to cross ("x") new boundaries into the next frontier of business performance. Here is the new corporation: a web of interacting processes and people without walls between customers, suppliers, or even competitors; an environment of free-flowing information and ideas where businesses learn to:
- Create Harmony. Owens and Minor delivers medical products "exactly" when its customers want them--and reduces costs.
- Be Transparent. Electronics manufacturer Solectron reveals process details to its customers--and streamlines production while beating the competition.
- Understand the Role of Customers. Digital giant EMC values customer "pull"--and defines its process "push" with new accuracy.
- Continuously X-Engineer. PNC Bank uses the full power of the Internet in every one of its divisions--and the efficiency of PNC and its customers improves exponentially.