H. David Sherman

Sobre el Autor

H. David Sherman is recognized for his contributions to the field of service productivity management and data analysis. He has authored several influential books that focus on improving service performance through the application of data envelopment analysis. His work is particularly significant in the context of modern service industries, where efficiency and productivity are critical for success. Sherman’s books, including 'Service Productivity Management: Improving Service Performance using Data Envelopment Analysis' and 'FAS 157 Answer Book,' have been well received by both academics and practitioners alike.

Through his research, Sherman has provided valuable insights that help organizations understand and enhance their service delivery processes. His methodologies encourage the use of quantitative analysis to evaluate and improve service operations, making him a key figure in the integration of data analysis within service management. As industries continue to evolve, Sherman's work remains relevant, influencing both current practitioners and future scholars in the field.