Reverse Logistics: Creating and Managing Effective Closed-loop Supply Chains for Profitability and Sustainability

While logistics is the management of the flow of goods and information between the point of origin and the final customer, reverse logistics goes one step back in the supply chain -- it is the process of moving goods from the customer to the distributor or manufacturer for the purpose of proper disposal, recall or repair.  

Reverse Logistics analyzes the theory behind creating effective closed-loop supply chains using best practice case studies, such as Xerox, to illustrate how companies have approached the various reverse logistics management themes. Chapters cover: techniques for reducing return rates; managing the cost of returns; developing effective product return networks; options for product disposal that maximize asset recovery and sustainable distribution.