جزئیات کتاب
فرمت
جلد سخت
صفحات
240
زبان
انگلیسی
منتشر شده
Oct 9, 2023
ناشر
McGraw Hill
ISBN-10
126482551X
ISBN-13
9781264825516
توضیحات
Customer service done right is one of today's most powerful competitive advantages . In Can Your Customer Service Do This, customer service turnaround wizard and renowned customer service training expert Micah Solomon―who has worked transforming the customer experience for brands from Auberge Resorts to Audi of America , from Cleveland Clinic to the NFL Players Association ―shares everything he knows, and everything you need to know, about how to create a truly Five-Star customer service experience and use it to build sustainable bottom-line success.
This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service environment and customer experience for your customers.
Inside, you'll find the long-hidden secrets and proven hands-on methods
By reading Can Your Customer Service Do This? and applying its easy to understand lessons, soon you'll be leaps and bounds beyond your competition. (Unless you make the mistake of sharing this book with your competitors!)
*********
Micah Solomon is a customer service consultant and turnaround expert, trainer, eLearning training designer, and keynote speaker . He's known nationally and globally for his step-by-step customer service improvement approach to transforming customer service from a source of frustration to a builder of customer engagement, loyalty, and word-of-mouth marketing and praise. Inc. Magazine has named Micah "The World's #1 Customer Service Turnaround Expert."
Micah's books have been translated into more than a dozen languages and his expertise has been featured in Forbes, Inc. Magazine , CNBC, Bloomberg BusinessWeek , and the Harvard Business Review.
He always enjoys hearing from readers (and others!) via his website, micahsolomon DOT com or by email, Micah AT micahsolomon DOT com or by text/phone, 484. 343.5881
This is the first book to move the reader step-by-step toward customer service perfection and true customer-centricity by creating, refining, and synchronizing employee behaviors, systems, and standards to together create the perfect customer service environment and customer experience for your customers.
Inside, you'll find the long-hidden secrets and proven hands-on methods
By reading Can Your Customer Service Do This? and applying its easy to understand lessons, soon you'll be leaps and bounds beyond your competition. (Unless you make the mistake of sharing this book with your competitors!)
*********
Micah Solomon is a customer service consultant and turnaround expert, trainer, eLearning training designer, and keynote speaker . He's known nationally and globally for his step-by-step customer service improvement approach to transforming customer service from a source of frustration to a builder of customer engagement, loyalty, and word-of-mouth marketing and praise. Inc. Magazine has named Micah "The World's #1 Customer Service Turnaround Expert."
Micah's books have been translated into more than a dozen languages and his expertise has been featured in Forbes, Inc. Magazine , CNBC, Bloomberg BusinessWeek , and the Harvard Business Review.
He always enjoys hearing from readers (and others!) via his website, micahsolomon DOT com or by email, Micah AT micahsolomon DOT com or by text/phone, 484. 343.5881
ژانرها
کسبوکار و اقتصاد
فانتزی