Exceptional Care for Your Valued Client

Exceptional Care for Your Valued Client is the second book from Bob Nicoll, creator of the BETTER Word Choice Remember the Ice. As with his first book, Remember the Ice and Other Paradigm Shifts, he has teamed up once again with Bronwyn Emery Ashbaker, an extraordinarily gifted developmental editor. Exceptional Care is about providing just that - EXCEPTIONAL CARE. So Bob sought out LuAnn Buechler, an insightful, delightful lady with 30 years experience in creating exceptional care for her valued clients via her hospitality and event planning skills."While playing a round of golf during the 2009 Tet Connected Conference in St. Petersburg, FL, we had a conversation about how the "(K)notty Words" continue to display themselves in various customer service experiences. They ooze and spread like "going bad" cream cheese covering a stale bagel. LuAnn says, "There is no room for "(K)notty Words" in customer service." And I a agreed with her wholeheartedly. While driving the cart down the third fairway following a couple of stellar tee shots, we realized we had a message to convey, and decided right then to deliver it to you."What people are saying about Exceptional Care for Your Valued "The world changed when the economy went crazy, and it is no longer 'business as usual.' Exceptional Care for Your Valued Client outlines powerful and practical measures for your business that I am sure will be new to you. Use them to strengthen the all-important bonds with your valued clients."Pete Bissonette, President, Learning Strategies CorporationThe first time I met Bob and heard his Remember the Ice story, I knew he had a paradigm shifting message to share. In Exceptional Care for Your "Valued Client, Bob, LuAnn and Bronwyn have set a new standard for businesses on caring for their most precious commodity - their clients. This book will change your perspective on caring for your clients. It changed mine.Thomas Power, Chairman, Ecademy"By learning how to re-frame our words and out thoughts, we can create a "CAN DO" environment that empowers us to solve our client needs ans allows us to demonstrate they are valued. Happy clients are loyal clients! Growing AND retaining your client base is how you move forward. As a business consultant, I will be recommending this book to all of my clients.Amy Kilpatrick, President and Do-Founder, Nspired Networking Enterprises, LLC"Exceptional Care of your customers and clients means you create signature moments that propel them back to your business forever. Give them exceptional care and they return the favor. Blueprint your business by this book--expressing exceptional care clearly and powerfully--and discover how you receive a Work Positive lifestyle!Dr. Joey Faucette, Work How to Work Positive in a Negative World, www.ListentoLife.org"Exceptional Care for Your Valued Client raises the bar when it comes to current thinking and ideals about customer service. With just one read-through it will shift your paradigms in a way that will proactively position you and your business for success."Dr. Ivan Misner, NY Times Bestselling author and Founder of BNI and Referral Institute