جزئیات کتاب
فرمت
جلد نرم
صفحات
260
زبان
انگلیسی
منتشر شده
Apr 6, 1992
ناشر
Urban Inst Pr
ISBN-10
0873268040
ISBN-13
9780873268042
توضیحات
Completely revised edition of this popular guide to measuring service effectiveness. Covers most areas of local government service, including public safety, transportation, public works, recreation, and libraries, as well as management of complaints and requests for service. Separate chapters address the use of household and business surveys, the use of trained observers, and the application of measurement information to program improvement. (Joint publication with ICMA.)
ژانرها
کسبوکار و اقتصاد