Implementing SAP Customer Competence Center

This guide serves as a detailed roadmap for establishing and managing a SAP Customer Competence Center. Written by experts Boris Otto and Jörg Wolter, it draws on extensive industry experience to illuminate best practices in development and operational strategies.

Readers will find insights into the essential components required for building a customer-focused center, ensuring that organizations can effectively enhance their SAP capabilities. The authors emphasize the importance of integrating both technological and human factors, promoting a holistic approach to customer support.

With practical examples and actionable recommendations, the book equips readers with the necessary tools to navigate the complexities of SAP implementation, ultimately fostering greater efficiency and customer satisfaction in their operations.