The Competency Question and Answer Book: Your definitive guide to answering competency questions at interview

Want a real job or career but struggling with competency / behavioural type interviews ? (" Give me an example of when you have problem-solved. " "Tell me of a time when you have shown initiative") This book will help you perform brilliantly at them and also complete winning competency application forms. It is has 14 in depth answers and over 250 short examples. E.g. "Give me an example of how you've shown good customer service " (1) I checked my understanding of the customer's needs by summarising what he had said. (2) I avoided jargon, slang and abbreviations so as not to confuse the customer. "Tell me when you have gone the extra mile for a customer." - When I worked in an optician's, on my way home, I dropped off the glasses for a girl who needed them for her exam the next morning. I went beyond my job description to assist. "Give me an example of when you have shown integrity" - When I worked for the council, I was approached by someone who tried to bribe me to allow his home extension. I resisted and reported him. It will explain what competency interviews are and help you to realise that you have many more skills and experiences than you realise. By a close analysis of the job advert and job description and by cross reference to your own Experiences Autobiography, you can then prepare for those interviews....... The competencies included are: Adapting to Change, Attention to Detail, Communication, Customer Service, Deadlines and Targets, Decision Making, Drive, Determination & Resilience, Equality & Diversity, Initiative, Integrity, Leadership, Managing Yourself, Negotiation, Persusaion, Problem Solving and Teamwork. With a background in Careers Guidance, then Recruitment, then as a Personnel Manager, I've helped hundreds of ordinary people like YOU into work and you can join that fast growing list....... I've helped jobseekers, job changers, school-leavers, graduates and labour-market returners to land their desired job and progress up the career ladder...... The introduction of an Experiences Autobiography is a brilliant, ground-breaking innovation in the world of successful job-hunting . This landmark book is useful not only to jobseekers but to absolutely anyone working in the fields of Human Resources / Personnel, Careers Guidance work, Training or Management.