User Study: Informational Needs of Remote National Archives and Records Administration Customers

Summarizes the survey methodology developed to investigate the informational & records needs of citizens who lack direct access to NARAs (National Archives & Records Administration) facilities. Also reports the findings of a study conducted using the developed methodology & presents recommendations for future actions. Examines the need for electronic access to government information. Entire National Archives Electronic Access Project included in appendix. Charts & tables.