Dinesh G. Harkut

Sull'autore

Dinesh G. Harkut is a notable figure in the field of customer relationship management (CRM), particularly recognized for his contributions to the development of intelligent CRM systems. His work primarily revolves around enhancing customer relationships through innovative methodologies, including the use of Adaptive Neuro-Fuzzy Inference Systems (ANFIS). Harkut's insights into the interplay between technology and customer engagement have positioned him as a thought leader in this domain.

Through his publications, such as "CRM Intelligente" and "Intelligent CRM: Improving Customer Relationships with ANFIS Model," he has provided valuable frameworks and strategies for organizations looking to improve their customer interactions. His research emphasizes the importance of leveraging data and technology to create more personalized customer experiences, thereby driving loyalty and satisfaction. Harkut's contributions continue to influence the way businesses approach customer relationship strategies in the modern digital landscape.