How People Tick - tip pintar menghadapi orang yang sulit

The new edition of How People Tick is a practical guide to over 50 types of difficult people such as Angry People, Blamers, Impatient People, Workaholics and Gossips. Mike Leibling describes each difficult situation, analyzes how it arises, and suggests strategies for dealing with the problem. Disruptive behavior patterns can be addressed once and for all, instead of handling them as one-off events.

How People Tick is full of tips for handling “difficult” people in “difficult” situations, based on a real understanding of their behavior.