Closing the Communication Gap: The Power and Importance of Communication in the Workplace

In order to have valuable office communication, organizations need to have an on going commitment to learning from experience by reviewing interactions and the associated outcomes. Highlighting a wide range of workplace interactions, Chris Parker shows business professionals and students how to create a more positive and productive organization by creating effective communicators. Closing the Communication Gap follows a central character, Adam, for a week to illustrate how to hone workplace communication skills.

Using an entertaining and engaging storytelling approach, this book addresses common communication issues, such as:

- Influencing individuals, groups, team and audiences
- Understanding others to communicate with them more effectively, appropriately motivate, delegate, provide leadership and encourage creativity
- The importance of formal and informal micro-communications in creating and reinforcing organizational culture