Opis
In a rapidly evolving marketplace, effective customer service is more critical than ever. The authors explore the essential triggers that can elevate a customer's experience, providing insights into what motivates customers and how businesses can respond effectively. With a blend of real-life examples and expert analysis, they illuminate the path to transforming ordinary interactions into memorable service moments.
Throughout the narrative, readers are encouraged to rethink their approach to customer interactions. By understanding the psychological underpinnings of customer behavior, businesses can tailor their service strategies to create lasting connections, ultimately enhancing loyalty and driving success.
Throughout the narrative, readers are encouraged to rethink their approach to customer interactions. By understanding the psychological underpinnings of customer behavior, businesses can tailor their service strategies to create lasting connections, ultimately enhancing loyalty and driving success.
Szczegóły książki
Format
Miękka okładka
Język
Angielski
Wydawca
Gower Pub Co
ISBN-10
0566074125
ISBN-13
9780566074127