Emotional Intelligence Pocketbook

A survey of managers in a leading UK supermarket chain revealed that those high on EI (emotional intelligence) experienced less stress, enjoyed better health, demonstrated higher levels of morale and performance, and reported a better quality of life. US research involving partners of a multi-national consulting firm showed that those people with higher EI competencies secured $1.2 million more profit. In the Emotional Intelligence Pocketbook - now in its second edition - author Margaret Chapman, coaching psychologist and coach-supervisor, demystifies a complex subject that hitherto has only been covered by academic, heavyweight literature. The book takes readers through each of the five steps to attaining EI and describes how organisations can become emotionally intelligent.