Rethinking Learner Support in Distance Education

Distance learning is becoming an increasingly popular way of studying, and most universities now provide courses using this method. Today's students, though, are demanding high quality, consumer-focused and flexible courses and learning resources. This means that providers of distance education need to reconsider key issues about their learner support systems, ensuring that this is delivered appropriately and effectively. This book considers the changing needs and demands of distance education students. It draws together contributions from the UK, USA, Hong Kong, Australia, Japan, South Africa and Botswana, to offer an international perspective on: - the challenges and implications of new technology - quality assurance, commercialisation and the learner as consumer - the impact of cultural differences on internationalised curricula This book should be read by all those involved in developing and delivering distance education courses.