American Productivity & Quality Center

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The American Productivity & Quality Center (APQC) is a leading organization dedicated to helping businesses improve their efficiency and performance through knowledge management and best practices. Established to address the challenges of an evolving workforce, APQC provides valuable resources and insights that organizations can leverage to retain knowledge and enhance productivity. With a focus on customer-centric approaches, they offer frameworks that guide companies in creating effective contact centers and implementing successful knowledge management strategies.