Practical Process

This book is a collection of papers and columns originally published by the author with BPTrends at www.bptrends.com since 2005. All of them are about Business Process Management (BPM) from the point of view of BPM as a management philosophy.Business processes are the collections of cross-functional activities that deliver value to an organization’s external customers and other stakeholders. They are the only way that any organization can deliver such value. Individual organizational functional areas cannot, by themselves, deliver value to external customers. It follows that an organization executes its strategic intent via its business processes. Business processes are the conduits through which value is exchanged between customers and the organization. Therefore, business processes need to be thoughtfully managed and continuously improved to maintain an unimpeded flow of value between the organization and its customers and other stakeholders.In its 21 chapters, the book discusses a wide range of issues reflecting contemporary best practice in process-based management, providing valuable insight and practical guidance.