Release & Control for IT Service Management, Based on ITIL: A Practitioner Guide

Practitioner Release and Control for IT Service Management, based on ITIL®- A Practitioner Guide aims at helping the reader to prepare for using Best Practices in his or her role in the area of Change Management, Release Management and Configuration Management. The guidance provided in this book is based on ITIL, the Best Practice Library in IT Service Management. The chapters are structured round the main competency areas of the practitioner Manage, Organize, Optimize, so the reader can relate reading material and tasks easily.