The Rapid Skill-Builder Library , Volumes 1 & 2

The Rapid Skillbuilder Library - 2 Volume Set comes complete with one copy of all 42 of the Rapid Skillbuilder Series. Each Volume includes 21 different Skillbuilders. Each Rapid Skillbuilder provides an individual with a thorough overview, techniques, and methods to improve in this competency. The 12 page booklets take the learner through a clear and concise 6 steps process for competency improvement. These steps are filled with behavioral tips on how to assess and improve on each competency. Each 12 page skillbuilder includes a color one page competency template that functions as a great reference aid. Topics Assertiveness Skills; Benchmarking; Change Management; Coaching; Complaint Handling; Conflict Resolution; Corporate Ethics; Creativity and Innovation; Cultural Diversity & Awareness; Developing Individuals; Effective Delegation; Emotional Intelligence; Giving Constructive Feedback; Goals and Objectives; Improving Customer Service; Improving Financial Performance; Influencing Others; Interviewing/Selection; Leadership; Learning Styles; Listening; Managing Poor Performance; Marketing; Meetings Management; Negotiating; Networking-Relationship Building; Organizational Budgeting; Personal Effectiveness; Performance Measurement; Presentation Skills; Pressure/Stress Management; Problem Solving; Process Improvement; Project Management; Risk Management; Safety Effectiveness; Sales Effectiveness; Strategic Planning; Team Building; Team Communication; Telephone Service Excellence; Time Management