Böcker av Peter Hernon - BookPine

Assessing Service Quality: Satisfying the Expectations of Library Customers

Assessing Service Quality: Satisfying the Expectations of Library Customers

Peter Hernon

Shaping the Future: Advancing the Understanding of Leadership

Shaping the Future: Advancing the Understanding of Leadership

Peter Hernon

Getting Started with Evaluation

Getting Started with Evaluation

Peter Hernon

Reflecting on the Future of Academic and Public Libraries

Reflecting on the Future of Academic and Public Libraries

Peter Hernon

Library Leadership in the United States and Europe: A Comparative Study of Academic and Public Libraries

Library Leadership in the United States and Europe: A Comparative Study of Academic and Public Libraries

Peter Hernon

8.4

8.4

Peter Hernon

Engaging in Evaluation and Assessment Research

Engaging in Evaluation and Assessment Research

Peter Hernon

Listening to the Customer

Listening to the Customer

Peter Hernon

Comparative Perspectives on E-Government: Serving Today and Building for Tomorrow

Comparative Perspectives on E-Government: Serving Today and Building for Tomorrow

Jeffrey W. Seifert

Improving the Quality of Library Services for Students with Disabilities

Improving the Quality of Library Services for Students with Disabilities

Peter Hernon

A Terrible Thunder: The Story of the New Orleans Sniper

A Terrible Thunder: The Story of the New Orleans Sniper

Peter Hernon

Terrible Thunder: The Story of the New Orleans Sniper

Terrible Thunder: The Story of the New Orleans Sniper

Peter Hernon

8.4 Richterovy stupnice

8.4 Richterovy stupnice

Peter Hernon

Das Beben

Das Beben

Peter Hernon

Federal Information Policies in the 1990s: Views and Perspectives

Federal Information Policies in the 1990s: Views and Perspectives

Peter Hernon

Depository Library Use of Technology: A Practitioner's Perspective

Depository Library Use of Technology: A Practitioner's Perspective

Jan Swanbeck

Earthly Remains

Earthly Remains

Peter Hernon

Evaluation and Library Decision Making:

Evaluation and Library Decision Making:

Peter Hernon