作者的書籍：Robert E. Dugan - BookPine

Financial Management in Academic Libraries: Data-Driven Planning and Budgeting

Financial Management in Academic Libraries: Data-Driven Planning and Budgeting

Robert E. Dugan

Assessing Service Quality: Satisfying the Expectations of Library Customers

Assessing Service Quality: Satisfying the Expectations of Library Customers

Peter Hernon

Managing with Data: Using ACRL Metrics and PLAMetrics

Managing with Data: Using ACRL Metrics and PLAMetrics

Peter Hernon

Getting Started with Evaluation

Getting Started with Evaluation

Peter Hernon

Higher Education Outcomes Assessment for the Twenty-First Century

Higher Education Outcomes Assessment for the Twenty-First Century

Peter Hernon

Engaging in Evaluation and Assessment Research

Engaging in Evaluation and Assessment Research

Peter Hernon

Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes

Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes

Robert E. Dugan

Comparative Perspectives on E-Government: Serving Today and Building for Tomorrow

Comparative Perspectives on E-Government: Serving Today and Building for Tomorrow

Jeffrey W. Seifert

Revisiting Outcomes Assessment in Higher Education

Revisiting Outcomes Assessment in Higher Education

Peter Hernon

Outcomes Assessment in Higher Education: Views and Perspectives

Outcomes Assessment in Higher Education: Views and Perspectives

Peter Hernon

U.S. Government on the Web: Getting the Information You Need

U.S. Government on the Web: Getting the Information You Need

Peter Hernon

United States Government Information: Policies and Sources

United States Government Information: Policies and Sources

Peter Hernon

Action Plan for Outcomes Assessment in Your Library

Action Plan for Outcomes Assessment in Your Library

Peter Hernon

U.S. Government on the Web: Getting the Information You Need (2nd Edition)

U.S. Government on the Web: Getting the Information You Need (2nd Edition)

Peter Hernon