書籍詳情
格式
Kindle
語言
英語
出版商
Business Contact
ISBN-10
9047002962
ISBN-13
9789047002963
描述
As consumers, we have a greater selection of higher quality goods & services to choose from, yet our experience of obtaining & using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty & greater challenges in fulfilling orders. This text offers solutions to these problems.