الوصف
This Pocket Guide is a concise summary of ITIL V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition to the Lifecycle approach there is an additional benefit for readers in the identification of individual processes in the second half of the book. Ideal for IT Service Managers, IT Managers, Helpdesk employees, students, Higher education, IT trainers, ITIL trainers, and IT consultants. (Also available in English, French, German, Spanish, Italian, and Dutch)
تفاصيل الكتاب
تنسيق
غلاف ورقي
صفحات
171 صفحات
لغة
ياباني
منشور
يناير 26, 2009
الناشر
Van Haren Pub
رقم ISBN-10
9087531052
رقم ISBN-13
9789087531058