説明
This Pocket Guide is a concise summary of ITIL V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition to the Lifecycle approach there is an additional benefit for readers in the identification of individual processes in the second half of the book. Ideal for IT Service Managers, IT Managers, Helpdesk employees, students, Higher education, IT trainers, ITIL trainers, and IT consultants. (Also available in English, French, German, Spanish, Italian, and Dutch)
本の詳細
形式
ペーパーバック
ページ数
171ページ
言語
日本語
公開されました
1月 26, 2009
出版社
Van Haren Pub
ISBN-10
9087531052
ISBN-13
9789087531058