Buchdetails
Format
Taschenbuch
Sprache
Deutsch
Veröffentlicht
Jan 1, 2002
Verlag
Campus Verlag GmbH
ISBN-10
359336929X
ISBN-13
9783593369297
Beschreibung
An entertaining guidebook for service professionals working on the front line, "Delivering Knock Your Socks Off Service" equips readers with the savvy and skills they need to deliver great customer service--under any circumstances. The authors offer techniques that will create three-fold success: inspired employees, impressed customers, and knock-your-socks-off profits.