ISO / IEC 20000 An Introduction

ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. This title complements EXIN and TUV SUD syllabus.

The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It provides a systematic approach to IT service management quality, which supports increased efficiencies in the workplace. Other languages available: Spanish,German,Dutch,Brazilian/Portuguese,Japanese