Description
ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. This title complements EXIN and TUV SUD syllabus.
The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It provides a systematic approach to IT service management quality, which supports increased efficiencies in the workplace. Other languages available: Spanish,German,Dutch,Brazilian/Portuguese,Japanese
The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It provides a systematic approach to IT service management quality, which supports increased efficiencies in the workplace. Other languages available: Spanish,German,Dutch,Brazilian/Portuguese,Japanese
Book Details
Format
Paperback
Pages
78 pages
Language
English
Published
Mar 26, 2008
Publisher
Van Haren Publishing