توضیحات
This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book. Ideal for IT Service Managers, IT Managers, Helpdesk employees, students of Higher education, IT trainers, ITIL trainers, IT consultants.
جزئیات کتاب
فرمت
جلد نرم
صفحات
180 صفحه
زبان
ایتالیایی
منتشر شده
مارس 17, 2008
ناشر
Van Haren Publishing
ISBN-10
908753115X
ISBN-13
9789087531157