Description
This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book. Ideal for IT Service Managers, IT Managers, Helpdesk employees, students of Higher education, IT trainers, ITIL trainers, IT consultants.
Book Details
Format
Paperback
Pages
180 pages
Language
Italian
Published
Mar 17, 2008
Publisher
Van Haren Publishing
ISBN-10
908753115X
ISBN-13
9789087531157