Microsoft Dynamics(r) Crm 4.0 Step by Step

Whether youOCOre in sales, marketing, or customer serviceOCoquickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the paceOCobuilding and practicing the skills you need, just when you need them!Create and manage accountsOCofor a 360 view of your customers and businessWork with Microsoft Dynamics CRM directly from Microsoft OutlookTrack customer activity; import and map data automatically Manage campaigns, leads, quotes, contracts, and ordersEmploy basic to advanced reporting capabilities

Your all-in-one learning experience includes: Files for building skills and practicing the bookOCOs lessonsFully searchable eBookSample chapters from related Microsoft Press booksWINDOWS VISTA PRODUCT GUIDE eReferenceOCoplus other resourcesOCoon CD

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