Детали книги
Формат
электронная книга
Страницы
130
Язык
Английский
Опубликовано
Apr 1, 2002
Издатель
Capstone Publishing/John Wiley
ISBN-10
1841123250
ISBN-13
9781841123257
Описание
Fast track route to developing world customer relationships Covers all the key techniques for successful customer relationship management, from developing profitable customer relationships to integrated sales management systems and from e-marketing to pricingExamples and lessons from some of the world's most successful businesses, including Cisco and EclipsysEMC, and ideas from the smartest thinkers, including Don Peppers, Thomas Siebel and Patricia SeyboldIncludes a glossary of key concepts and a comprehensive resources guide
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