A Practical Guide to Knowledge Management

At last, a truly practical guide on how to identify, gather and harness the knowledge in your organisation. An expert but jargon-free guide to enable you to manage the knowledge in your organisation successfully - to identify, gather and use that knowledge to maximum advantage. Organise and manage all your knowledge resources properly and you will: - increase productivity - reduce expensive mistakes - achieve your objectives more quickly - differentiate yourselves from others This is a no-nonsense explanation of what KM is, what it can do for your organisation and what you need to know and do. It includes four detailed checklists and three in-depth case studies.