Book Details
Format
Hardcover
Pages
318
Language
English
Published
Jan 1, 1992
Publisher
Rowman & Littlefield
ISBN-10
0877662061
ISBN-13
9780877662068
Description
Completely revised edition of this popular guide to measuring service effectiveness. Covers most areas of local government service, including public safety, transportation, public works, recreation, and libraries, as well as management of complaints and requests for service. Separate chapters address the use of household and business surveys, the use of trained observers, and the application of measurement information to program improvement. (Joint publication with ICMA.)
Genres
Business & Economics