Description
The smart way to learn Microsoft Dynamics CRM 2011--one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook(R); tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
Book Details
Format
Kindle
Pages
450 pages
Language
English
Published
Jan 1, 2011
Publisher
Microsoft Press
ISBN-10
0735660263
ISBN-13
9780735660267