The Complete Idiot's Guide Almanac of Business Letters Memos

The Complete Idiot's Almanac of Business Letters and Memos, by former executive recruiter and corporate trainer Tom Gorman, will provide basic relief for anyone whose throat tightens and palms moisten at the mere thought of putting work-related data on paper. It offers clear and specific suggestions for planning, drafting, and refining all types of business communications, from proposals to sales letters to thank-you notes. It also includes advice on choosing appropriate delivery systems and controlling incoming correspondence, as well as ideas on how to improve computer writing and maximize the use of e-mail. --Howard Rothman