Opis
Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized that these kinds of situations a
Szczegóły książki
Format
Kindle
Strony
173 stron
Język
Angielski
Opublikowany
gru 16, 2013
Wydawca
Libraries Unlimited
Wydania
Wydania: 2
ISBN-10
1610692845
ISBN-13
9781610692847