Description
Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized that these kinds of situations a
Book Details
Format
Kindle
Pages
173 pages
Language
English
Published
Dec 16, 2013
Publisher
Libraries Unlimited
Editions
2 editions
ISBN-10
1610692845
ISBN-13
9781610692847