Developments in the Call Centre Industry: Analysis, Changes and Challenges

Developments in the Call Centre Industry: Analysis, Changes and Challenges

Connell , Burgess , Burgess John
Brak ocen
Feb 21, 2006 · Angielski · Kindle (205 strony)
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Szczegóły książki

Format Kindle
Strony 205
Język Angielski
Opublikowany Feb 21, 2006
Wydawca Taylor & Francis Group
ISBN-10 6610548994
ISBN-13 9786610548996

Opis

Over the past ten years, there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet, the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

Gatunki

Biznes i Ekonomia Natura
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