Description
Over the past ten years, there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet, the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Book Details
Format
Kindle
Pages
205 pages
Language
English
Published
Feb 21, 2006
Publisher
Taylor & Francis Group
ISBN-10
6610548994
ISBN-13
9786610548996