本の詳細
形式
キンドル
ページ数
353
言語
英語
公開されました
Nov 11, 2016
説明
Customer centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships.
This book provides a customer centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.
This book provides a customer centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.
ジャンル
ビジネス＆経済