Detalhes do Livro
Formato
Kindle
Páginas
353
Idioma
Inglês
Publicado
Nov 11, 2016
Descrição
Customer centricity enables product and services to be built around the needs and wants of the customer. It is critical for delivering the enhanced customer experience needed to develop customer relationships.
This book provides a customer centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.
This book provides a customer centricity framework and scorecard for you to evaluate how customer centric your business is, and a guide for building a customer centric organisation.
Gêneros
Negócios e Economia