Opis
Written primarily for the fast-growing service industries, this light-hearted guide describes both how to gain new business and how to keep existing customers satisfied. It provides advice on every aspect of presentation, communication skills, the psychology of selling, and much more.
Szczegóły książki
Format
Miękka okładka
Strony
160 stron
Język
Angielski
Opublikowany
maj 30, 1993
Wydawca
Kogan Page
ISBN-10
0749406925
ISBN-13
9780749406929