جزئیات کتاب
فرمت
کیندل
صفحات
182
زبان
انگلیسی
منتشر شده
Nov 28, 2005
ناشر
Kogan Page
ISBN-10
074944679X
ISBN-13
9780749446796
توضیحات
This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again.