Description
This practical guide describes difficult situations, analyzes how they come about and then suggests strategies for dealing with the problems successfully. It aims to address disruptive behavior patterns once and for all, instead of having to handle one-off "difficult" events, time and time again.
Book Details
Format
Kindle
Pages
182 pages
Language
English
Published
Nov 28, 2005
Publisher
Kogan Page
Editions
2 editions
ISBN-10
074944679X
ISBN-13
9780749446796