Descrizione
In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.
Dettagli del libro
Formato
Copertina rigida
Pagine
216 pagine
Lingua
Inglese
Pubblicato
Jan 1, 1998
Editore
Red Globe Press
Edizioni
2 edizioni
ISBN-10
0333620062
ISBN-13
9780333620069