Book Details
Format
Hardcover
Pages
216
Language
English
Published
Jan 1, 1998
Publisher
Red Globe Press
ISBN-10
0333620062
ISBN-13
9780333620069
Description
In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.