설명
In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.
책 세부 정보
형식
하드커버
페이지
216 페이지
언어
영어
출판됨
Jan 1, 1998
출판사
Red Globe Press
판본
판본 2개
ISBN-10
0333620062
ISBN-13
9780333620069